Support
How can we help?
Questions about an order, delivery, how to use a product or bulk supply — send us a message and we'll reply within one working day.
Emailsupport@turmerone.in
Where's my order?Get live status on the tracking page.
Everleaf Labs Private Limited2 KM Milestone, Gharaula Road, Ladwa, Kurukshetra, Haryana 136132
Quick answers
Orders, delivery & returns
When will my order ship?
Orders are dispatched within 24 hours on working days. Delivery usually takes 1–2 days within Haryana and NCR and 2–5 days elsewhere in India.
How much does delivery cost?
Delivery is free on orders above ₹799. For smaller orders the charge depends on your pincode and parcel weight, and is shown in your cart before you pay.
My parcel arrived damaged. What should I do?
Please take photos of the parcel and product as soon as possible and send them with your order ID using the form above. Our team will review it and get back to you with next steps.
I paid but didn't get a confirmation.
Check your spam folder first. If there's still nothing, look up your email on the tracking page, or send us the Razorpay payment ID from your bank or UPI app and we'll confirm it right away.
Our order policy
Every jar and bottle we send is sealed for purity, so all sales are final — we're unable to accept returns or offer refunds once an order is placed.
If your parcel ever arrives damaged, or you receive something other than what you ordered, please write to support@turmerone.in with your order ID and a photo, and we'll take care of it.